Frequently Asked Questions

I’m having trouble downloading my files.  What should i do?

I HIGHLY recommend using a modern browser such as Firefox, Chrome, Opera or Safari.  Actually just about ANYTHING besides Internet Explorer! Please make sure that you are using one of those browsers before you download the videos for a “trouble-free” download.  If you are still having trouble, just email me at kevinwardmusic@mac.com and someone will be glad to assist you.

Why won’t my videos play?

All of the Mix Coach videos are playable with Quicktime.  <–It’s a free download.  After you download and install Quicktime on your computer, all you should have to do is double-click on one of the videos and it should play automatically.

I downloaded the files and windows media player will not play them.  I get the following message:  “Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file.”

These videos will only play with Quick Time.  It’s the most universal player for videos… and best of all, its FREE!

After you download the .zip files, they have to be “unzipped”.  Use a free utility called 7-zip or Zipeg. They are both free.

After the files are “unzipped”, and you have quicktime installed, you should just be able to double-click on one of the movies to play it

Do I need Quick Time Pro? I thought you said this was FREE?!?

No, you do not need Quick Time Pro. Ignore the up-selling and keep clicking the “Free” buttons.

How long will it take to download my videos

Long answer is :The video files are pretty big, so it will take a few minutes.  If you have a cable modem or DSL and a solid internet signal, it should take a half hour or so.  If you are still on dial-up, it may take a few hours to download them.  The ProTools sessions are big too, but they are worth the wait

Short answer is: they are big.  So, a broadband (Cable or DSL) will be helpful.

Can I make copies of the videos?

Please back them up, but please you don’t let anyone “borrow” them.  This is my livelihood and it will definitely affect my ability to buy Kaelyn some new shoes 😉

Where should I put the videos where I can find them easier?

If I were you, I would definitely back them up.  I usually store movies in my iPhoto library (mac) or in my Documents folder.  If you have a PC, probably putting them in the My Documents folder is the best place (hopefully you back that up often).

Will these videos play on a DVD player?

These videos are in Quicktime format (.mov files) so unless you burned a copy with something like Toast, iDVD or some other DVD authoring software, you would NOT be able to view it on a standard DVD player.  You can download Quicktime here.

Are your videos Mac/PC compatible?

Yes! If you can play a Quicktime file (including iTunes video), you can play the Mix Coach videos.

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